Please allow 1-3 business days to process your order. Once order has been processed, please allow 2-8 business days for standard shipping. 

If you receive an Item that is damaged or incorrect, you may send a Return/Refund request within the proper time frame (please see below for time frame of Return/Refund requests).

You have 15 days from the date of receiving the item to contact us at hello@reinemonet.com with your return request. 

You will need to include your Name, order number, reason for request, along with a photo of the item received.

Your refund will be issued in the form of payment you originally submitted for the purchase.

We will notify you once the returned item is received. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund

Please allow 24-48 hours to receive a response from our email customer service.